Help
Contact us
Email support@aloop.jewelry or call +1-929-529-7717. Tell us the email address on your account and, for an order, which piece it was.
An order, a return or a refund
Open the order in the Aloop app to see where it is and what you can do next. How returns and refunds work is set out in Buyer Protection & Returns.
Your account
You can delete your account yourself in the app's settings. To ask for a copy of your data, or for us to correct it, email privacy@aloop.jewelry. Our Privacy Policy explains what we hold and why.
Report a problem
In the app, use Report on a listing, a seller’s page or a review. For anything else — a shared collection, something you saw outside the app, or if you don’t have an account — use our report form, or email reports@aloop.jewelry. You don’t need an account for either. If you think something infringes your copyright, see our Copyright Policy. To have an intimate image of you removed, see Report an intimate image.
Related: Terms of Service · Seller Agreement